Refund Policy

Rankyst Pro is a digital product. When payment is successful, Pro access for the selected exam is granted immediately in the app.

Because digital access is delivered right away, most Pro purchases are non-refundable once access has been granted.

This policy applies to purchases made through the Rankyst app using Razorpay.

We usually cannot offer a refund if:

• Pro access has already been activated for your exam.
• You changed your mind after purchase.
• You did not use Pro during the access period.
• You switched to a different target exam after purchase.
• You are unhappy with a mock score, rank, or exam outcome.

Pro access is exam-specific and time-bound. Please review the plan details shown in the app before completing payment.

We will review refund requests in genuine error cases, including:

• Duplicate charges for the same purchase.
• Payment was debited but Pro access was not granted due to a technical or gateway error.
• A clear payment processing error that we can verify with Razorpay records.

Approval is at our discretion after we review payment records and your account history.

Email contact@rankyst.com from the same email address registered on your Rankyst account.

Include your Razorpay payment ID, the date of payment, the exam and plan purchased, and a brief description of the issue.

We may ask for additional details to verify the transaction before approving a refund.

Approved refunds are processed through Razorpay back to the original payment method where possible.

After approval, refunds are typically completed within 7–10 business days, depending on your bank or payment provider.

If a refund is rejected, we will explain the reason by email where possible.

For billing questions or refund requests, contact contact@rankyst.com.

For general terms of purchase, see our Terms of Service.